Help centre
How can we help?
Short answers to what owners ask us most.
Getting started5 answers
What is HandyLead?
We plan, design, print and mail postcards for local trades across Canada. You approve the card and the price before anything prints.
How do I start?
Paste your website on the home page. In about 20 seconds you see your card and a first mailing plan. No website? Pick your trade and town instead.
Do I need an account or a password?
No. When you save your card you get a private link to your campaign page. This device remembers it, and we email it to you.
Is the plan free?
Yes. The scan, the plan and the card draft are free. You only pay when you order a mailing.
Do you work in my area?
Anywhere in Canada that Canada Post delivers.
Your card5 answers
Who designs the card?
Our tool drafts it from your own site, and you can change any word. Then a person checks the print proof before it goes out.
Can I use my own photos and logo?
Yes. Upload them on the home page right after you save your card, or send them with your changes on the proof.
Will you add claims or deals I didn't make?
No. Everything on the card comes from your site or from you. We never add prices, reviews, guarantees or offers.
What's on the back?
A short note to the neighbour in your words, the jobs you do, your phone, and the space Canada Post needs for the postage mark.
Can I change the card after I order?
Yes, until you approve the proof. Tell us on your campaign page and we send a new proof.
Homes and delivery4 answers
How do you pick the homes?
Town mailing: the Canada Post routes near you with the most houses. Canada Post delivers to every home on a route. After a job: the homes closest to the job address you give us.
Do you have homeowners' names?
No. Town mailings are unaddressed mail, so we never need names. We never buy or sell mailing lists.
When do the cards arrive?
Usually 2 to 4 weeks after you approve: printing, then Canada Post delivery over a few days. Canada Post doesn't guarantee dates for this mail, so ours are estimates.
Can I pick the streets myself?
Tell us on your campaign page. Canada Post delivers by whole route, so we match your streets to the routes that cover them and show you on the proof.
Prices and payment6 answers
How much does it cost?
One price per card, all in: design, printing, Canada Post postage and your results page. See the pricing page for each package and a calculator.
Why a deposit?
It holds your spot and pays for the proof work. If you cancel before approving the proof, we refund it in full to your card, usually within 10 business days.
When do I pay the rest?
When you approve the proof, the exact home count and the final price. Then we print.
Do you charge GST or HST?
Yes, by your province. It's on your receipt.
Can I get a refund?
Before you approve the proof: the full deposit. After the cards are printed and mailed: no, but if we made a mistake we reprint at our cost.
Are there monthly fees or a contract?
No. You pay per campaign.
Results4 answers
How do I know it worked?
Your campaign page counts scans of your QR code (once per phone per hour, not unique people). Each card also has a mailing code like HL-7K3P. Ask callers for it: it tells you which calls came from the card, as far as callers remember.
Do you track phone calls?
Not automatically yet. Ask callers for the mailing code on the card.
How many calls will I get?
We can't predict calls or jobs. Your page shows QR scans, and callers can quote the mailing code so you can count them yourself.
What does the QR open?
A short page with your name, your offer and a big Call button. It doesn't ask the person for anything.
Your data3 answers
What do you keep about me?
Your website, email, phone, card, order and payment records. Stripe keeps your card number, we never see it. Details in the privacy policy.
How do I delete my information?
Email us and say delete. We answer within 30 days.
I lost my campaign link.
Go to Log in and type your email. We send the link again within 1 business day.
Still stuck?
A person answers within 1 business day.
See your card in 20 seconds
Paste your website. We read it and draft your card and first mailing. Free, nothing to sign.